HOW TO PLACE AN ORDER
At BrightLife Direct you can place your order on our website, by phone, by mail and by fax.
To order online, navigate to the product(s) you wish to purchase. Compression stockings are sorted by Style/Length, Low Price, Women's Brands, Men's Brands and Compression Level. The Accessories category is filled with donning and doffing aids, washing solutions, It Stays body adhesive, plus compression stocking friendly lotions and creams. Shoes, Lymphedema Products, Bandages, Diabetic Socks and Braces & Supports are listed separately.
Under Other, you'll find Arthritis Care items, Maternity Pantyhose, Anti-Embolism Stockings, Travel Socks and Ulcer Care Stockings.
On every product detail page there are product options, like color, size, and quantity. Once you've selected the color, size, and quantity for a particular item, click the red Add To Cart button at the bottom of the page. You are now on the shopping cart page. From here you can checkout, continue to shop, or edit the items you've already placed in your cart. Remember to click Update Cart whenever you make a change to an item. You can view the contents of your shopping cart at anytime by clicking the Shopping Cart icon in the upper right corner of any web page.
Once you have placed all of the items you wish to purchase in your shopping cart, click the green Checkout button to pay with a credit card or the yellow PayPal button to pay with PayPal. Clicking the Google Checkout button further down on the page will take you to Google, where you will pay for your items with your Google Checkout account.
Customers who have registered on our website before should check out as a Returning Customer. Registered customers can use review and print past order history and track shipments online, in addition to receiving sale notices and discount coupons.
To order by phone from the US or Canada, call toll-free 1-877-545-8585, Monday-Friday from 9AM-6Pm, ET. International customers should call 1-202-895-6945.
To order by mail or fax, print a copy of our mail/fax order form. This form contains our address and fax number.
The Search Box is located in the upper left corner of every website page. You can search for items by name, catalog number, or product number. If searching by product number, please enter the number exactly as it's written on the product box for more accurate search results.
We never want to have to tell a customer an item is on back order. That's why we have a huge inventory of over 20,000 pairs of stockings. Our goal is to ship every order within 24 hours. Most orders ship the same day. Occasionally, because of unanticipated high demand, a particular size or color maybe out of stock. If an item is out of stock, we will ship the balance of your order and notify you via email of the back ordered item(s) within 24 hours. Back ordered items typically ship within 3-5 business days or less.
CANCELING OR CHANGING AN ORDER
To cancel or change an order you've already placed, email firstname.lastname@example.org or call 1-877-545-8585 during normal business hours. Orders that have already shipped cannot be canceled or changed.
There are size charts on every product detail page for that specific product. Just click the Size Chart tab. Click on any size chart to enlarge.
On most Sigvaris product detail pages, you'll see a link for Sigvaris Sizing Wizard. Click on the link and a pop-up window will open. Choose the Sigvaris product you wish to purchase from the drop-down menu, choose inches or centimeters, and click next. Enter your leg measurements in the appropriate fields and click Get Size>>. The Wizard will tell you the proper size to purchase... no size chart required!
HOW TO MEASURE
Many lower compression stockings are sized based on shoe size for knee highs, height and weight for pantyhose and thigh highs. Higher compression stockings are sized based on leg measurements. It is advisable to measure first thing in the morning, especially if your legs swell during the day.
Click here for our View Illustrated Measuring Instructions.
To measure for an arm sleeve you will need to measure your arm in 3 places. Around your wrist, just below your elbow, and around the upper arm just below the arm pit. If you are buying a Juzo or Mediven sleeve you will also need to measure the length of your arm. With your arm slightly bent, measure the outside length from your wrist to the point where you took the upper arm circumference.
To measure for a glove/gauntlet, measure around your wrist and around the palm of your hand.