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Compression Stockings & Support Hosiery
Jobst, Mediven, Juzo, Sigvaris and Allegro
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June 18, 2013
FarrowWrap Basic - Edema (swelling) either venous or lymphatic, can take many forms. For some people the swelling is minor, and a moderate compression stocking...
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Returns and Exchanges
EASY RETURNS/EXCHANGES
At BrightLife Direct we make returns and exchanges easy. A RETURN/EXCHANGE FORM is included in every package.
A Return Authorization Number (RA#) is required for returns and exchanges. To request an RA#, just send us an EMAIL or call 1-877-545-8585. Remember to write the RA# on the outside of your package. This will help us expedite your return!
30 DAY GUARANTEE
- You have 30 days from the date your order was delivered, per the USPS or FedEx delivery confirmation, to make a return.
- Merchandise MUST be in original packaging.
- If stockings have been worn, they MUST be laundered before returning. (Any stocking you purchase from us is new from the factory).
- Include a RETURN/EXCHANGE FORM with your return.
- Include your phone number - we may need to contact you to properly process your return.
- Shoes should be tested on a carpeted area and will not be refunded if returned in unsellable condition.
HOW DO I SHIP MY RETURN
You can ship your return to us anyway you want to. Shipment tracking is HIGHLY recommended. If we don't receive your return, we can't process a refund or exchange. Be sure to print the RA# on the outside of the package.
Exchanges take 1-2 weeks to process AFTER we've receive your package. If you need an exchange quickly because of upcoming travel or medical procedure, we recommend you place a new order by phone or on our website, and return your original order for a refund.
Refunds take 1-2 weeks to process AFTER we receive your return. Orders placed on the web will receive an email refund confirmation. No notification is sent for phone order refunds. It can take your credit card company or bank 7-10 business days to post the refund to your account. We don't like it either.
INCORRECT MERCHANDISE RECEIVED
We check and double check all orders before they ship, but occasionally packing mistakes do happen. If we shipped you the wrong item, please call us at 1-877-545-8585 or email: customerservice@brightlifedirect.com. We will ship you the correct item and a postage paid label for the return of the item sent by mistake.
DAMAGED/DEFECTIVE PRODUCT RETURN
If a product is received damaged or defective, please call us at 1-877-545-8585 or email: customerservice@brightlifedirect.com for instructions on how to return the item.
RETURN QUESTIONS
We're available M-F from 9AM-6PM, ET at 1-877-545-8585 or click "Contact Us" in the upper right corner of this page.
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| BrightLife Direct, Inc., 6925-D Willow St NW, Washington, DC 20012 |
| Walk-in appointments are available by calling 202-895-6945 |
| © Bright Life Direct, Inc. All Rights Reserved. |
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