Account Information

PRIVACY

We are committed to keeping your personal information secure and private. Junk mail and telemarketing calls irritate us as much as they do you.

We will send you a product catalog once or twice a year and/or email notifications of specials offers unless you instruct us not to. We will NEVER sell, rent, or offer your name or any other information about you to any other company or individual. Your credit card is processed through Authorize.net's secure servers, and all private information is encrypted. Our website does NOT store any of your credit card information.

If you don't wish to receive catalogs or emails from us, please let us know in one of the following ways:

Email us at: customerservice@brightlifedirect.com

Call us at: 1-877-545-8585 (toll-free) or 1-202-895-6945 (international)

Write to us at: BrightLife Direct, Inc.
PO Box 21302
Washington, DC 20009

SECURITY

You can shop at www.BrightLifeDirect.com with confidence.  We have partnered with Thawte and Authorize.net, the leaders in SSL security and online payment processing. 

The Authorize.net Payment Gateway manages the complex routing of sensitive customer information through the credit card processing networks (see an online payments diagram).  The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions
• Industry leading encryption hardware and software methods and security protocols to protect customer information
• Compliance with the Payment Card Industry (PCI) Date Security Standard

UPDATE EMAIL ADDRESS

Updating your email address is a simple 3 step process.

• Login using your current email address and password
• Under My Account click "View or change my account information"
• Enter your new email address and click "Continue"

ORDER HISTORY

If you are registered on BrightLifeDirect.com, you can view and print details of your previous orders.  Login to your account with your email address and password.  At the top of the page you will see up to 3 of your most recent orders.  To see a list of all the orders you've placed, click (show all orders) at the top of the page.

Orders placed by phone or mail, and returns/exchanges are not visible in order history.  If you need a copy of an invoice or details about a previous order that is not in your order history, email us at:customerservice@brightlifedirect.com

UPDATE BILLING/SHIPPING ADDRESS

To update your billing and/or shipping address, Login with your email address and password.  Under My Account, click "View or change entries in my address book".  At the top of the page you will see your primary address.  This address is pre-selected as your default billing and shipping address when placing an order. 

To update the address, look below under Address Book Entries.  Next to each address listed you will see an Edit and Delete button.  You can store up to 5 different addresses in your address book.  At this time, it is not possible to ship portions of one order to two different addresses on BrightLifeDirect.com.

PASSWORD HELP

If you've forgotten your password, you can request a new one by clicking here.  A new password will be automatically emailed to you.  If you don't see the email in your Inbox within a few minutes, check your spam or junk folder.  Automated emails are sometimes misdirected.

Passwords are case sensitive, so they must be entered exactly as written.  To ensure that the new password you receive is entered properly, try using Copy & Paste.  Ones and el's, and oh's and zeros often look very similar.

Once you've logged in with your new password you'll be directed to your account page.  Under My Account there's a link to change your password.  Passwords can be any combination of letters and numbers with a 5 character minimum.